terms of service

1. Purpose

C'est du nanan Co., Ltd. (hereinafter referred to as "our company") has established these "Terms of Use" (hereinafter referred to as "these Terms") to ensure the proper and smooth operation of the website managed by our company (hereinafter referred to as "our site") and to provide a pleasant experience for our customers. By using our services, you agree to these Terms.

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2. Eligibility to Use

We grant the right to use our services to customers who agree to these Terms. When using our site, customers are required to adhere to the content of these Terms, the "Act on Specified Commercial Transactions" disclosure, and our "Privacy Policy." In the event of any violation of these Terms or other applicable policies, we reserve the right to suspend transactions or deny future access to our services.

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4. Services

Customers may purchase products designated by our company through our site. Once a purchase application is submitted using the specified method, an order confirmation email will be automatically sent. Based on the details of the application, we will arrange the products and notify you with a shipping confirmation email once the items are dispatched. The sales contract is established between you and our company when the shipping confirmation email is received.

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5. Product Delivery

• Products will be delivered via Sagawa Express or Yamato Transport.
• We do not accept cancellations or changes to orders after they have been placed. Thank you for your understanding.
• Shipping fees vary depending on the destination and order details. Please confirm the final shipping fee on the checkout screen.
• Orders will generally be shipped as soon as the products are ready.
  If you need an urgent delivery, please contact us before placing your order, and we will do our best to accommodate your request.
• For bank transfers, orders will be processed after payment is confirmed. The earliest delivery date you can select is 14 days from the order date.
• Please note that adverse weather or traffic conditions may delay delivery.
• If the customer is unavailable at the specified date and time, and we are unable to contact them, or if the storage period has expired, the item will be returned to us. In such cases, refunds or redelivery will not be provided due to the nature of the products.

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6. Returns, Defective Products, and Cancellations

• As a general rule, we cannot accept returns, exchanges, or cancellations for reasons other than defective products.
• Issues such as "not as expected," "wrong product ordered," or "failure to receive the item on the specified date and time" are not the responsibility of our company.
• If you receive a defective or incorrect product, please contact us within 5 days of receipt. After 1 week, exchanges may not be accommodated.
• For returns or re-delivery due to customer reasons, shipping costs will be prepaid; otherwise, they will be covered by us via cash-on-delivery.
• If a product is refused without a valid reason (including storage expiration), we may charge round-trip shipping fees and any additional damages incurred. Repeated instances may result in future orders being denied or contracts being terminated without notice.

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7. Prohibition of Resale

• The resale of our products, even if unused or unopened, is strictly prohibited.
• Using our products for commercial purposes, such as resale on platforms like flea markets, apps (e.g., Mercari, Rakuma), or internet auctions, is not allowed.

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8. Response to Malicious Behavior

We may take action against fraudulent or disruptive behavior such as fake orders, refusal to accept delivery, or customers who cannot be contacted:

1. Contacting the customer for order confirmation by email or phone.
2. Refusal of orders based on past transaction history or requesting a change in payment method.
3. Reporting personal information or IP addresses to authorities or submitting claims for damages through legal means in cases of serious nuisance behavior.

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10. Prohibited Activities

When using our site, the following activities are prohibited:

1. Damaging the rights, reputation, or interests of our company, other customers, or third parties.
2. Interfering with our site's operations or causing service disruption.
3. Submitting false orders without genuine intent to purchase.
4. Violating laws, public order, or company policies.

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11. Disclaimer

• Our company is not responsible for damages caused by delayed or failed delivery due to customer errors in registration or adverse circumstances.
• We make no guarantees regarding the accuracy or reliability of information provided on our site.
• We are not liable for damages caused by harmful programs like computer viruses while using our site.

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12. Changes to Terms

We may revise these Terms under the following conditions:

1. When the revision benefits the general interest of our customers.
2. When the revision is reasonable and necessary, such as adapting to legal changes.

Revised terms will be announced on our site at least one week before they take effect. Continuing to use our services after this date constitutes acceptance of the changes.

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15. Exclusion of Anti-Social Forces

We reserve the right to reject or terminate transactions without notice if it is determined that a customer is associated with criminal organizations or entities engaged in socially harmful activities.

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16. Governing Law

All matters related to these Terms are governed by the laws of Japan. In the event of disputes, the Tokyo District Court shall have exclusive jurisdiction.