User Guide

Thank You for Using the C’est du nanan Online Store

We have compiled important information here to help you shop comfortably and with confidence.

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About Our Products

• The products available in our online store may differ from those in our physical stores, and some products may not be available year-round.
• All of our items are handmade with the utmost care and attention to detail. As a result, there may be slight variations in shape and size.

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Ingredients and Allergy Information

• Full ingredient lists are available on each product page.
• We label our products based on the 28 specific allergens recognized in Japan:
  [Shrimp, crab, wheat, buckwheat, eggs, milk, peanuts, almonds, abalone, squid, salmon roe, oranges, cashew nuts, kiwi fruit, beef, walnuts, sesame seeds, salmon, mackerel, soybeans, chicken, bananas, pork, matsutake mushrooms, peaches, yams, apples, gelatin].

Ingredients not used or allowed in our facility:
[Shrimp, crab, wheat, buckwheat, peanuts, abalone, squid, salmon roe, beef, salmon, mackerel, chicken, matsutake mushrooms].

Ingredients used in our workshop:
[Eggs, milk, oranges, cashew nuts, almonds, kiwi fruit, walnuts, sesame seeds, soybeans, bananas, peaches, yams, apples, gelatin].

We do not allow beer or barley-based alcohol in our workshop.

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Storage, Expiration, and Serving Suggestions

• To lock in freshness and flavor, our baked goods are flash-frozen at -40°C and delivered via frozen shipping.
• Each item is individually packaged, so you can thaw and enjoy them at your convenience.
• For specific serving instructions, visit our How to Enjoy Delicious page.

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Delivery Information

Processing Time and Delivery Dates

• Orders are shipped 2–5 days after confirmation.
• You can specify a delivery date starting 5 days after your order date.
• During busy periods (e.g., holidays, year-end, and summer), delivery dates may not be available.

Shipping Fees

• Frozen delivery (main store):

  • Kyushu/Shikoku/Honshu: ¥800
  • Okinawa: ¥1,500
  • Hokkaido: ¥1,800
  • Free shipping for orders over ¥10,000 to Kyushu, Shikoku, and Honshu; half-price shipping for Hokkaido and Okinawa.

• Room temperature delivery (Tokyo-exclusive items):

  • Tohoku/Kanto/Chubu/Kinki: ¥1,100
  • Chugoku/Shikoku: ¥1,300
  • Kyushu/Hokkaido: ¥1,500
  • Okinawa: ¥1,700
  • Half-price shipping for orders over ¥10,000.

If ordering both frozen and room-temperature items, separate shipping fees will apply.

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Payment Methods

• We accept credit cards and bank transfers.
• Orders will be canceled if payment is not confirmed within 14 days.

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Gift Wrapping, Noshi, and Mizuhiki

• All items, except for simple home packaging, are delivered in gift wrapping.
• If no preference is specified, a standard red-and-white knot will be used.

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Returns and Cancellations

• We do not accept cancellations or modifications after an order is placed.
• If a product is defective, please contact us immediately for a replacement.

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FAQs

• Allergen Information: Detailed allergen labels are provided for each product.
• Receipts: PDF receipts are available upon request.
• Customization: Contact us for special requests such as branded packaging or name engraving.

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Contact Information

• Email: info@c-nanan.com
• Phone: For phone inquiries, please email your name, contact information, and preferred callback time.